COVID-19 Office Updates

With the news changing daily about the Covid-19 outbreak, the staff of Child & Family Counseling Group wants to share with you what we are doing for the families receiving care here, and for prospective client families. We are aware that all of our schools are closed, and families are now at home all day every day. We want to provide our services to the families who need them, now more than ever. Mental health counselors and those traveling to and from counseling appointments are exempt from the "shelter in place" policy. To read the entire public health department announcement, please click here. We will consider every family one at a time, weighing the pros and cons of child sessions or parenting meetings held in-person or by teleconferencing. We understand that some families will wish to take a week or so to get your bearings due to the abrupt and changing news. Your CFCG counselor is available by phone or email in the meantime. Based upon statements by Governor Gavin Newsom on March 17, schools are likely closed for many more weeks than we initially thought. This is likely to be much more of a "marathon" than a "sprint" as families continue to "shelter in place." To ensure the safety and health of all members of our community we will take all precautions for any families who do come to our center. Some of the precautions we are taking:

We are sharply limiting the number of families in our office at the same time, and on the same day. Your usual appointment time may not be available. Please contact your counselor to discuss scheduling.

As per our policy at all other times, if a member of your household has any signs of contagious illness, please call and cancel your appointment as soon as possible.

Any staff member with any signs of illness will cancel in-person sessions. As an employer we do offer sick leave pay.

Here at our office everyone will wash their hands with soap and water before & after session, and before & after being in the waiting room.

Staff are spraying "high touch" surfaces, door handles and light switches with antiseptics daily, more often when appropriate. We have tissues to prevent touching surfaces. and hand-sanitizer gel available as a back up.

We will maintain "social distancing" as much as is practical in sessions.

Some of our staff have decided not to return to the office during the outbreak, and we are supporting them in that decision. These staff will be available by video teleconferencing. This week, March 16-20, we are making teleconferencing training available to all of our staff. For more information and helpful articles on a variety of topics of interest to parents, please visit our parenting blog. If you are already a current client, please contact your CFCG counselor directly about scheduling sessions.

If you have any questions about becoming a new client, please send a message through our website or call (408) 351-1044 and leave a voicemail. We will return calls and emails Monday-Friday 9 am-6 pm.

Thank you.

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Please note that Child & Family Counseling Group, Inc. is a private organization and we are not a crisis center.  
 

​If you or your child is currently experiencing a crisis in which anyone is feeling unsafe, please contact:

Uplift Child & Adolescent Mobile Crisis at 408-379-9085
Alum Rock Child & Adolescent Mobile Crisis at 408-294-0579
Suicide & Crisis Hotline at 855-278-4204

 

In case of life-threatening emergency, call 911 or go to the nearest hospital emergency room.

Other resources for help in a crisis

Bill Wilson Center SOS Crisis Hotline 408-278-2585
BWC’s SOS Crisis Hotline is a specialized line answering calls 24/7 from parents, teachers, and community support persons for children and youth who are experiencing an immediate behavioral or mental health escalation or crisis. They provide an urgent phone or in-person response to help de-escalate and stabilize the situation.

Domestic Violence 1-800-799-SAFE (7233)
https://www.thehotline.org/help/
Advocates are available 24/7 in more than 200 languages. All calls are free and confidential.

National Eating Disorders Association Helpline (800) 931-2237
https://www.nationaleatingdisorders.org/help-support/contact-helpline
Contact the Helpline for support, resources and treatment options for yourself or a loved one.
Helpline Phone hours are Monday-Thursday from 11AM to 9PM ET, and Friday from 11AM to 5PM ET.
Helpline Chat hours are Monday-Thursday from 9AM to 9PM ET and Friday 9AM to 5PM ET.
Helpline volunteers are trained to help you find the information and support you are looking for. Reach out today!

National Parent Helpline:  1-855-427-2736

24/7 Teenline for Youth: 1-888-247-7717

Santa Clara County Mobile Crisis Response (for adults in crisis) 1-800-704-0900

Crisis Textline text HOME to 741741
www.crisistextline.org

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