Questions to Ask Your Insurance Company


To find out more about your coverage, phone your provider before your first session with us.


Be sure to get the name of the person you’re speaking to and ask the following questions:

  1. Does my policy cover out-of-network outpatient psychotherapy for me? For my child?

  2. Is there a limit to the number of visits allowed?

  3. Is a doctor’s referral required?

  4. Is pre-authorization required? What is the name and number of the person to be contacted?

  5. Is there a deductible? What is the deductible amount?

  6. Is it a yearly deductible? Have I met my deductible for this year?

  7. If not, how much do I have left over to meet?

  8. What percentage of my therapy bills will my policy cover?

  9. What is the address of the office where I should send my claims?

  10. To whose attention is the claim to be sent?

  11. Is there a special form I will need to send with the bill from my therapist?


When you contact your insurance company, be prepared with the information you need to share with them in order to determine your benefits with CFCG as your “Out-Of-Network” Provider:

  • The name of the therapist your family will be working with and license or associate number (available on our staff page)

  • The "specialty" is “child and family therapy”

  • The main phone number (408)351-1044 and fax number (available on request) and street address for CFCG

  • The NPI-National Provider Identification- number is available by searching by the name of the therapist at this website: https://www.npinumberlookup.org/.

  • The “EIN” or Employer Identification Number for CFCG is 274829055.

  • The most commonly used CPT or “procedure” codes in our practice include: 90791, 90846, 90834, 90847. Sessions that include telehealth (98968), shortened sessions (90832), longer sessions (codes may vary), and crisis services (codes may vary) are billed differently and may or may not be covered by your insurance.


Please note:

A diagnosis code cannot be provided until an assessment has been completed, including at least one session with the child. Questionnaires may need to be completed by the parents, teacher or others in order to determine a diagnosis code.


CFCG and our staff do not engage in “single case agreements” with insurance companies.


We can provide no guarantee that any services we provide will be covered by any insurance company.

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Please note that Child & Family Counseling Group, Inc. is a private organization, and we are not a crisis center.  
 

​If you or your child is currently experiencing a crisis in which anyone is feeling unsafe, please contact:

Uplift Child & Adolescent Mobile Crisis at 408-379-9085
Alum Rock Child & Adolescent Mobile Crisis at 408-294-0579
Suicide & Crisis Hotline at 855-278-4204

 

In case of life-threatening emergency, call 911 or go to the nearest hospital emergency room.

Other resources for help in a crisis

Bill Wilson Center SOS Crisis Hotline 408-278-2585
BWC’s SOS Crisis Hotline is a specialized line answering calls 24/7 from parents, teachers, and community support persons for children and youth who are experiencing an immediate behavioral or mental health escalation or crisis. They provide an urgent phone or in-person response to help de-escalate and stabilize the situation.

Domestic Violence 1-800-799-SAFE (7233)
https://www.thehotline.org/help/
Advocates are available 24/7 in more than 200 languages. All calls are free and confidential.

National Eating Disorders Association Helpline (800) 931-2237
https://www.nationaleatingdisorders.org/help-support/contact-helpline
Contact the Helpline for support, resources and treatment options for yourself or a loved one.
Helpline Phone hours are Monday-Thursday from 11AM to 9PM ET, and Friday from 11AM to 5PM ET.
Helpline Chat hours are Monday-Thursday from 9AM to 9PM ET and Friday 9AM to 5PM ET.
Helpline volunteers are trained to help you find the information and support you are looking for. Reach out today!

National Parent Helpline:  1-855-427-2736

24/7 Teenline for Youth: 1-888-247-7717

Santa Clara County Mobile Crisis Response (for adults in crisis) 1-800-704-0900

Crisis Textline text HOME to 741741
www.crisistextline.org

© 2018 by Child & Family Counseling Group, Inc.